Sleepwalking my way through life: "FUCKING PROMAP!"



"FUCKING PROMAP!"

FOR THE LOVE OF FUCKING CHRIST.

I just had a really big update for what happened on the fucking weekend and fucking promap has a fucking error and fucking fucks it up!

Fuck it. I'll update to-fucking-morrow.

FUCKING PROMAP!


EDIT: I would like to remind any and all visitors to this site that this post from an old personal blog which was written in August 2005. I realise that people who type Promap into Google will see this website listed as a result (I am quite impressed that an old, disused blog like this can come up in the top five of an arbitrary Google search) but this post was written in the duration of my old job in which I used Promap reguarly. I have no idea on its current state of quality and therefore cannot comment, except that two years ago I used it and it crashed the computer frequently, causing me to lose posts that I spent hours neglecting my work to create. I hope it's gotten better since then. I shudder to think of all those poor office peons who's hard earned procrastination has gone to waste just because Promap has suffered a hic-cup.

Anyway, thanks for visiting my (now derelict and dusty) site.

-Joe

15/02/08
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16 Comments:

At 9:08 pm, Blogger Angus Bearn said...

As a regular business user of Promap services, I couldn't possibly comment.

Oh, go on then, it does drive you mad, doesn't it? So much fanfare over an "upgrade" that made the product worse... And watch out for the 'saved' maps. They are nothing of the sort. Even though you have paid for the whole map, the system only saves the portion on screen when you hit the save button. If you later come to another address that you think you have paid for, you will likely have to pay again. I recommend panning out to maximum before saving any map to make sure you are not caught out in this way.

 
At 2:38 pm, Blogger Streetwise said...

Interesting feedback! Well our service might be less problematic for you. Try www.streetwise-maps.com. Let us know what you think too as we want to be a viable (and hopefully better)alternative to Promap

 
At 6:41 pm, Blogger Avrouk said...

I've been a user of Promap and have recently switched to Streetwise - much better and cheaper service. They actually answer the phones and listen to what you are saying.

Highly recommended

 
At 4:40 pm, Blogger Rachel Mabere said...

I have used both the above and recommend switching to http://www.emapsite.com which offers more functionality, a wider selection of mapping, is really easy to use and has fantastic customer service. All my colleagues now use this service and I highly recommend giving it a go! Before you ask, I don't work for them either!!

 
At 1:03 pm, Blogger Justin Rees said...

well I must say i'm surprised. I've used promap for over 5 years and have always found the product to be excellent and the people on the phones extremely helpful and friendly. I won't be looking elsewhere thanks very much.

 
At 2:54 pm, Blogger jubiloo said...

Justin - do you work for or have a business interest in the company?

I have regularly used promap over several years and am tired of them telling me there's a problem with my ISP or my PC set up when the application crashes or doesn'[t load or display my data properly. I work in the IT industry and I know the slow site unresponsive application problems are nothing to do with my ISP or setup. Until now I assumed they had a monopoly on the data - but will now have a look at some of the competitor services mentioned in this thread.

 
At 8:48 pm, Blogger Robert Hurley said...

Have you seen the banner at the top of their website? They claim the site to be 'Seriously Good Performance'. Well in my opinion I think the site has got worse since their 'so-called' update (when the site changed its look).
I nearly always get an error 12029, something about failing to connect to one of their servers and it takes me nearly 10 attempts to log in and get a map. When I do get that far I often end up with a 'fuzzy' map displayed on the screen and then there is printing, half the time it never seems to work (apparently a problem they have been having with Epsons).
Why can't things be simple? The CD version was great and all good things have to come to an end but the internet version of Promap has gone from bad to worse! If it wasn't for all my saved maps I would go somewhere else!

Promap - Fix your website!

 
At 12:57 pm, Blogger Jackie Cordy said...

I am the Customer Services manager for Promap and I am surprised to hear that you have not had answers to the problems you mention. The first thing I must stress is that we have a free, dedicated technical support team keen to help any customers that may experience problems with Promap. They are available from 8.30am-6pm weekdays so please call us first on 0844 844 9961 or email tech@promap.co.uk.

We are very proud of our levels of service and in our last Independent Survey, customer's satisfaction with Promap and it's supporting services were rated at 90% satisfied or very satisfied - and that was from 2,033 customers. We received comments such as …. “Despite only having contacted them 3 or 4 times, I am pleased to say that your tech support team was one of the best I have ever dealt with. They were polite, friendly and efficient and a fine example of how such support should be.”

This is nice, but obviously we are always striving to improve on these results and develop Promap further, and we, like any web based technology, will always face challenges. This is why we invest so heavily in product development, our staff and systems and I can say, with confidence, that Promap is easily the most reliable and stable system in the industry serving 27,000 professional users, and I would challenge any other supplier to compare with these facts.

In reference to the comments encountered on this blog, I have personally tried to contact Angus to see if we can help however we have not heard back from him, and unfortunately we can't find any record of a Robert Hurley on our systems. So chaps, please contact us directly so we can assist you and accept my sincerest apologies for the inconvenience.

For a technical response, please read on….

Error 12029 - We have now a complete fix and this will be released in April, but in the meantime there is another solution. This is a WinInet error code for ERROR_INTERNET_CANNOT_CONNECT meaning that the attempt to connect to the server failed. After our initial investigation we discovered that this was mainly occurring for users who were using a specific router, the Netgear DG834 without the latest firmware version installed. Updating the firmware resolved this issue for all customer's with this router who reported the fault to us. If you have this router and are experiencing a 12029 error on the Promap site, then we would strongly recommend upgrading your firmware which can be obtained from Netgear (http://kbserver.netgear.com/products/DG834.asp).

Fuzzy Maps - This has affected a very very small number of customers but we have a fix for this - you simply need to download the latest version of the ActiveX control which is available from our website http://www.promap.co.uk/promap/content.jsp?id=17670

I hope this helps. My advice always is to give Promap's technical support a call, or if you want, just drop me an email on jackie.cordy@promap.co.uk

 
At 5:26 pm, Blogger andy said...

Promap is a great product, but centremapslive.com is better-try it and see.

 
At 7:44 pm, Blogger Angus Bearn said...

Just a note for Jackie Cordy at Promap. I am very surprised to hear you could not get hold of me. You have all my contact details, and I am always happy to help. In fact, someone DID contact me from Promap - a woman - and ask what could be done to change my view (ie remove my comment from the blog). I said what I have being saying consistently and repeatedly to Promap for years now: that it should be possible to relocate at a new site on a saved map without having to search; and that the whole of the map paid for should automatically be saved to prevent paying several times for the same thing. As usual, there is no progress on these items. All very frustrating.

 
At 3:27 pm, Blogger SLEAK said...

Agree with Andy, try www.centremapslive.com
System written by land surveyors who know all about map making and Ordnance Survey accuracies and copyright

 
At 11:47 am, Blogger Nick Collingridge said...

I have regularly had problems with Promap so totally support all the other critical comments here. I think the problem is with their implementation of access through an ActiveX control - this technology is apparently very finicky about the host it is working in and so whenever a new version of Internet Explorer comes out it is ages and ages before they update the ActiveX control to work properly.

As an example of this, it is 7th December 2009 as I write this and Windows 7 has been released in its final version for over a month and a half and Promap STILL do not support it and there is NO indication that I can find on their website of when they will support it. As everyone knows, the RC versions of Wuindows 7 were available for months and months before the product was released which should have enabled them to get the ActiveX control updated in readiness, but no, they couldn't manage this.

Add to this that I have had continual problems using the ActiveX control on a range of PCs - it onlt works reliably on ONE PC with ONE combination of Windows and IE, plus you can't use it on Firefox which is much more secure than IE and you can't use it on Linux or Macs and I have decided finally that I am not going to waste any more time with them. If they ever move away from an ActiveX control I may consider it, but until then I will use one of their competitors that don't depend on such finicky technology. And yes, I have contacted their tech support and they are friendly, but they have never been able to fix the problems I have had with seemingly straightforward configurations of Windows and IE.

 
At 9:32 am, Blogger suzie said...

Many institutions limit access to their online information. Making this information available will be an asset to all.
Custom Research Papers

 
At 2:24 am, Blogger BestBuys4Business.com said...

Let's not confuse this product with the New Zealand product Promapp, who have a long list of extremely happy customers.

 
At 11:45 am, Blogger Larry said...

No... trying to login right now, and first the site doesn't load, then the login button doesn't work.

Unfortunately even if I do manage to login the user interface is not very good, server comms is slow. It looks about 4 years behind the times in terms of usability.

Basically it's the wrong technology. EITHER use a thick client like Skype/Spotify, OR make it work in all browsers by using Flash and Javascript. DON'T use ActiveX! ActiveX is old, and combines all the downsides of web based apps (slow, falls over if comms interrupted) and desktop apps (difficult to manage upgrades, platform incompatibility). They need to do some serious development work or start losing customers.

 
At 11:44 am, Blogger Reuben said...

Thanks to all for these comments, I am releived to find I am not the only one who's had enough of f***ing Promap! I've been using it for 7 years, I now can't run it on my new 64 bit operating system so have to use another lower spec machine, the new 'upgraded' interface is horrible - they made the map smaller and pushed over to the right, and most importantly, their prices are too expensive. GOODBYE Promap/Landmark, and GOOD RIDDANCE, my company is off to try another mapping provider.

 

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